http://blogs.business7.co.uk/news/

Banks "unfair and aggressive" behaviour old news for Scottish business customers

By Scott McCulloch on Mar 9, 10 04:20 PM in Banking

THE news Scottish banks have been "unfair and aggressive" towards their most vulnerable retail customers will come as little surprise to their business customers.

The Scottish affairs select committee, made up of a panel of MPs, has found the taxpayer supported banks have been using what it described as "unsavoury practices" against its most vulnerable customers.

Examples provided by the Citizens Advice Bureau made for grim reading, with some customers complaining they were forced into taking loans to avoid defaulting on non-related financial products, excessive charges for overdraft extensions and rate hikes on credit cards - to name but a few.

Colin Borland, public affairs manager for the Federation of Small Businesses in Scotland said he welcomed the views expressed by committee.

He said the FSB in Scotland has for the last 18-months been highlighting similar "unfair and aggressive" practices levelled at small business customers by their lenders.

The FSB - ICM 'Voice of Small Business' Annual Survey, published last month found 33 per cent of the FSBs 20,000 Scottish members use their overdraft facility as their main source of finance, with 24 per cent forced to use their own savings to fund their business.

Just 12 per cent funded their businesses using bank loans, though 33 per cent said they had seen an increase in the interest rates on those loans.

So not surprisingly, 22 per cent of SMEs said they were using retained profits as their main source of funding, with a further 16 per cent saying their retained profits are being used to fill temporary funding gaps.

But most worryingly, 20 per cent of FSB members in Scotland said they were funding their business using either their personal, company or supplier credit cards as a major funding stream.

A further 38 per cent said they were using credit cards to meet short-term finance needs.

Bank of Scotland and the Royal Bank collectively have a monopoly share in small business banking in Scotland, which the Federation of Small Businesses estimates to be 76 per cent of the market.

So aggressive commercial decisions made by these two taxpayer supported banks are bound to have an adverse affect.

However, whilst the committee accepted evidence provided by the FSB of businesses being refused funding by their banks, it hadn't seen hard evidence to support these claims.

Both RBS and Lloyds fell well short of meeting what was supposed to be strictly imposed lending criteria for 2009 as a condition of their respective taxpayer-led bailouts and government backed securities.

However, both lenders are unlikely to be penalised.

In their annual reports, both Lloyds Group and RBS said customers were actually paying back debt faster than the banks could lend money again.

The Bank of England said the total value of new loans to businesses fell by £45bn in the first nine months of 2009, and if the banks are to believed, this is due to their collective desperation to pay down debts owed.

Whilst that may be the case for many firms which may have over extended themselves pre-crash, the figures published by the FSB seem to suggest otherwise.

0 TrackBacks

Listed below are links to blogs that reference this entry: Banks "unfair and aggressive" behaviour old news for Scottish business customers .

TrackBack URL for this entry: http://blogs.business7.co.uk/cgi-bin/mt425/mt-tb.cgi/81622

1 Comments

TomE said:

I haven't found the banks any whatsoever. I went to my bank requesting a short term overdraft - complete with signed contract from client to show money was coming in. Refused.

Leave a comment


Type the characters you see in the picture above.

Authors

Alasdair Northrop

Alasdair Northrop

Editor of Insider, editor in chief of Business7 and business editor of the Daily Record provides his take on the big stories.

View all of my postings.
Greig Cameron

Greig Cameron

Providing his analysis of the Scottish business world

View all of my postings.
Scott McCulloch

Scott McCulloch

Delivering a no nonsense view on the Scottish business community.

View all of my postings.
Andrew McCalister

Andrew McCalister

Discovering the secrets of startups and venture financing in Silicon Valley.

View all of my postings.
Alison Grieve

Alison Grieve

Documenting the highs and lows of a new business start-up

View all of my postings.

Keep up to date

LinkedIn..